ORDERING INFORMATION

Ordering from our new Apparel Annex:
If you want to order our new Fur Children® or Club Lab™ apparel, you will order directly from cafepress.com/zeppa and cafepress's terms and conditions are posted there. Zeppa Studios does not handle the fulfillment of any orders placed at the annex...we don't collect the money, we don't ship the items, etc. Cafepress.com will handle all of that, and you can feel secure ordering from there either on-line or by calling them.

To order from our on-line catalog:
Select the items you want from our on-line menus. Be sure to include all your options, breed, trim, color, etc. All personalizing and special requests must be in writing. There is room on the order form for additional special instructions if it won't all fit on the menus.

If you are sending a photo please email a high resolution digital image to info@zeppastudios.com or snail mail a COPY (at least 4x6 inches) of your photo to P. O. Box 437, 4183 Eggleston Road, Pearisburg, VA 24134. PHOTOS ARE NOT RETURNED. Please be sure the image is representative of how you'd like the animal portrayed. Zeppa Studios reserves the right to reject any photo for quality purposes and will ask for another to be submitted. Custom work is not returnable.

Payment:
We accept VISA, MasterCard, and American Express. We also accept personal checks and money orders.

All transactions on line are processed via a Secure Server.

(If you are not comfortable submitting your credit card information over the internet, you may call Customer Service toll free 1/800-347-3045 (Monday thru Friday 8:30 am to 4:30 pm Eastern Standard Time), Fax your order 24 hours/7 days to 1/540-921-1837, or mail your order to us. Sorry, no C.O.D.s.)

For Custom/Special orders, your card is charged at the time of order processing and shipment will be from 4 to 8 weeks.

You will receive an automated e-mail response/copy of your order. Please review it for accuracy as it is the exact same copy we will receive to process your order. If you find any errors...just call or e-mail the corrections.

Shipping Info:
In stock items are shipped with in 48 hours (weekdays) of receipt of order. Most of our items, however, are made to order, and the ship date for those items can run 4-6 weeks from receipt of order for ceramics and about 2 weeks for other items. If you need an item by a certain date, please contact us to confirm that it can be delivered in time.

We ship via UPS ground and charge shipping fees based on the cost of the order per address. (see chart below) If you would like express shipping, we will calculate the amount based on what the shipper charges us for your shipment and let you know the exact charges, either via e-mail or on the phone when you order.

All on-line retail orders for delivery within the continental USA over $200.00 get FREE ground shipping.

Shipping Chart
$0.00-$49.99 $7.00
$50.01-$100.00 $9.00
$100.01-$200.00 $11.00

For shipments to the US Territories, Alaska and Hawaii, please add $10.00 to the normal charges.

For International shipments, we will calculate the rate for your order and advise you via e-mail or phone.

Return Policy:
If you are not completely satisfied, you may return any item to us within 30 days of purchase for exchange, credit or refund. We are unable to refund shipping charges on the orders. Custom orders (multiple breeds, personalized, etc.) are not returnable.

If you receive something damaged in shipping, please follow the instructions in the package.

Sales Tax:
Virginia Residents are charged 5% sales tax on the order and the shipping charges. For other residents, no tax is charged.

Gift Orders:
We can provide gift cards with your message, for orders shipped to other addresses as gifts.